Return Policy

We accept returns under the following conditions:

The item is returned within 14 days of delivery.

The item is unopened, unused, and in its original packaging.

Proof of purchase, such as a receipt or order confirmation, must be provided.

The following items cannot be returned:

Opened or used products.

Customized or personalized items (e.g., tailored wigs).

Items purchased on clearance or marked as "final sale."

Digital products or downloadable content.

If your return is approved:

Refunds will be issued to the original payment method.

Refunds may take 5–10 business days to process, depending on your bank or payment provider.

We offer exchanges for defective or damaged items. To request an exchange:

Contact us within 48 hours of receiving your order.

Provide photos of the damaged item for verification.

To start a return, please:

1. Contact our support team at hushhealwigs@gmail.com or call +254797418807.

2. Provide your order details and reason for the return.

3. Follow the instructions provided by our team to ship the item back.

Customers are responsible for the cost of return shipping unless the item is defective or the wrong product was delivered.

We recommend using a trackable shipping service to ensure your return reaches us.

If your order arrives damaged or defective, we will:

Replace the item at no additional cost, OR

Issue a full refund, including shipping costs.

We reserve the right to update this Return Policy at any time. Please check this page for any changes.

For further assistance, contact us:

Email: hushhealwigs@gmail.com

Phone: +254797418807